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Business Courses
All course purchases are non refundable
Stationery Orders & Wedding Coordination & Styling:
Payment Terms
Payments, Bookings and Orders are Non-Refundable regardless of order status.
We require full payment upfront for all bookings and orders. Card payment and Afterpay are available.
Stationery Add Ons:
Envelope Guest name/address Printing:
Guest name and/or addresses printed in Digital print on 1 side of the envelopes (usually the flap or non flap side). The font may be selected from the options provided.
Additional Cards:
Select the quantity option from the options provided. The quantity provided will be matched to your Invitation order quantity e.g. Invitation order of 70, select 50-80 for the cards add on and 70 will be provided.
Priority Production/Turn around:
Approx. 2-3.5 weeks from approval of the final designs where the Priority order fee has been paid ($150 AUD).
Different Trim:
The Invitations can be in a different trim such as Arched or Oval, most trim options can be done.
Process (begins after payment is made):
Business Courses -you will receive access to your Course within 48 hours, available under My Course when you log into our website
Wedding Coordination/Styling - we will contact you to begin the process (collating Vendors, timeline etc.)
Stationery Orders -We will contact you to go through and confirm your Print colours, Envelope Style and Paper colour selection (whichever applies). We provide options according to your inspiration or colours and textures that you have in mind.
Semi-Custom Option:the available options will be provided according to your colour theme and preferences, DM is preferred to go through the selection process.
We require your wording and if applicable, the Guest address/name as soon as possible & the designs must be approved within 8 weeks of placing your order. We are currently allowing longer.
Wording requirements:
We require your wording typed including spacing and capitals by replying to your Order Confirmation email or you can email info@fzkandco.com. Please ensure the wording is exactly how you'd like it to appear with all details such as "together with their families, Ceremony to commence at etc.”. While we try to check drafts/wording, we do many drafts each day and the final approval to proceed is provided by the Client therefore we ask that you please double check your wording before providing it to us. Please also provide any links or QR codes.
Envelope Name/Address printing requirements:
If applicable, the Guest names/address list needs to be provided in Alphabetical order in Excel format and written how you’d like each name/address to appear in terms of font selection, grammar, post code, Mr, Mrs etc.
Design Requiements:
Along with the above, we require your preferences with fonts, layout and patterns including any inspiration you have for fonts and design or you can provide your own Designs. You can also reference fonts from the font list that we provide.
Semi-Custom Option: selection to be from the range of Designs, Borders, Layouts, Fonts, Florals and Patterns that we provide after you place your order (it can be a mix of the designs you see on our pages and a selection of various fonts from the font list we provide).
Design Process/Revisions:
Once you provide the wording, we will provide the first round of digital drafts within 2 business days and will go back and forth to make any changes that you request. Custom Orders/Range: 5 rounds of revisions are included complimentary Semi-Custom option:3 rounds of revisions are included complimentary
Additional rounds will be $40 each for all elements (usually not required).
Process once the Designs are approved:
Once the digital designs have been approved by you for print, we will then begin the process (no further changes can be made at this point and any changes that are requested may be subject to a new template fee, this is only possible if printing has not commenced. Once printing has commenced, we can not make any changes and your order will be completed). If you require more then the quantity that you ordered after your order is completed, it will be considered a new order and a minimum order quantity will apply. The Order quantity can not be decreased once an order is confirmed and paid for, it can be increased prior to approval of the designs for print.
Production Timings:
Production/Turn around is approx. 3.5 - 5 weeks, usually 4 weeks (it can be sooner or later) from approval of the final digital designs.
Priority Turn around:
Approx. 2-3.5 weeks from approval of the final designs where the Priority order fee has been paid ($150 AUD).
Production timing does not include shipping timings. All orders are personalised and made to order therefore are non refundable. Orders (Deposits/Payments) are non refundable regardless of whether the design process has commenced and order status.
Wedding Coordination & Styling & Business Courses:
Course Purchases and Wedding Coordination/Styling Bookings are non refundable. Please advise of any date changes for Wedding Coordination at least 3 months in advance.
Note: Once an order is complete, regardless of any changes to your Event and any changes in regards to COVID, your order has been completed as agreed therefore must be delivered to you, if this happens (we hope not!) please let us know, we are here to help.
Shipping:
For convenience we have added Flat Rate discounted shipping via Australia Post which will be Standard Postage Australia wide.
For International Shipping as well as Express and Courier options, please contact us. Courier Shipping will be via DHL.
