Your Cart is Empty
Find all of your questions answered about our stationery and invitations, shipping and our processes. If you have any other questions, please feel free to contact us for expert advice.
HOW WE OPERATE:
Do you have a showroom I can visit to see your work in person?
No we don't have a showroom open to the public, we do however have two pick up locations in Melbourne. We also offer In Person Consultations for a redeemable fee via appointment in Port Melbourne, Melbourne. For Clients interstate or overseas, we offer Consultations via Phone, DM and Email.
What are your business hours?
We respond to DM and Emails generally within 48 hours including in the evening.
Our standard operating hours are:
Monday - Friday between 9am and 8pm.
Saturday - Sunday between 12pm and 3pm.
Do you do invitation designs on the spot during an In Person Consultation?
We do not create a digital proof during your consultation with us. The design process starts once an order is confirmed and payment is received.
HOW TO ORDER:
Can I choose an invitation design to include in the sample pack?
Our sample packs include a vast selection of colours, materials, print types and more which are randomly chosen with the intention to show you some of our options and finish quality. If there is a specific design/example that you'd like us to include, please note it at checkout, we will do our best to accommodate.
When will I receive the first rounds of design proofs?
After receiving payment and your wording, we will provide a digital proof within 1-3 business days. We’ll send an update of your proof within 1-2 business days. For priority orders, this process will also be prioritised.
How long will it take to print my order?
Production and assembling will commence once you approve the final design proofs.
Standard Turn Around: 3.5 - 6 weeks, usually 4 weeks
Priority Turn Around : 2 - 3.5 weeks
Turn around timing does not include shipping timeframes.
Can I make changes to my invitation or stationery design?
All orders include up to 5 rounds of minor revisions. These edits can be any of the following:
a) Alterations in text styles (font, size and colour).
b) Format and edit text.
c) Reposition graphics.
Further amendments after the 5th round will incur extra charges at FZK & Co. Event Paper's rate of $120 AUD per hour.
Can I request a small change to my design after I have provided approval of the final design proof?
Once the design proof/s have been approved by you for print, we will then begin the process, no further changes can be made. Once printing has commenced, we can not make any changes and your order will be completed.
Can you do a printed sample of my final designs before printing them all?
Due to the high setup cost, we cannot produce a printed sample of your design. We suggest ordering a sample pack to give you an idea of our quality and print types.
Do you have a minimum order quantity?
Our minimum quantity is 50. For Stationery packages, we can assist with a quantity of 40.
How many invitations do I need to order?
Accounting for 1 invitation per couple and per family is sufficient. We recommend ordering an extra 10-20 invitations in case you forget someone, want to invite others after receiving your RSVPS etc.
What if I need to order extra invitations?
A small print run (of less than a quantity of 50) after production will incur the following fees:
Invitations: $350 AUD plus the current unit cost price.
Stationery: $150 AUD plus the current unit cost price.
Can I get a copy of my monogram?
We can provide a high-resolution PDF file of your monogram and/or invitation for a flat fee of $99 AUD.
DELIVERY & TURN AROUND INFORMATION:
Turn around timing does not include delivery timing. Production pauses are to be accounted for on Public holidays. We can not provide an ETA during the process due to the nature of our work (print drying times etc.), the turn around times provided should be referred to.
Do I need to assemble my invitations when I receive them?
Your invitations will be provided fully assembled and packed into the envelopes (unless requested otherwise).
Do you ship internationally?
Yes, we ship worldwide via Australia Post, DHL and FedEx express. We have discounted rates, please contact us for a shipping estimate.
How much is shipping?
Shipping costs will vary depending on your location and the size and weight of your order. We can provide an estimate, however, the final cost will be determined once your order is packed and weighed.
Website orders: Flat rate fees are available for selected Invitations purchased via our website at checkout only.
International Orders: Shipping costs do not include taxes, duties, and other fees charged by customs. The buyer or receiver is responsible for paying for these additional fees. We are unable to estimate duties and taxes for each order. Please check with the shipping carrier that you have selected if you have any queries. We will not be financially responsible or issue a refund if you choose to refuse your delivery due to custom charges.
Can I pick up my order?
Yes, we offer free pick up via appointment from two locations in Melbourne.
How much deposit is required to start the process?50% - required upfront to begin the process
50% - remaining payment is required prior to production once the design proofs are finalised and approved by you (or within a month of the first payment if the Designs aren’t finalised yet).
For Orders placed during a promotion, the remainder must be paid within 2 weeks of ordering or when the designs are finalised and approved by you, whichever comes first.
What payment methods do you accept?
We accept electronic Transfer to our Company Account (preferred), no surcharge applies. We also have other Payment options available via our website:
Credit Card, Apple Pay, Google Pay, PayPal etc.: a surcharge from 2% applies.
AfterPay, a 6% surcharge applies.
Payment details will be provided according to the payment option that you prefer.
What is your refund and cancellation policy?
Please choose carefully when ordering. We begin the process of preparing and purchasing materials for your order within a few days after receiving payment and all orders are completely custom made to order. We do not offer refunds even if production hasn’t commenced.
Can I decrease my order quantity and have the difference refunded to me?
You can increase the order quantity before production begins and pay the difference. Unfortunately, we do not offer a partial refund should you choose to decrease your order quantity.
What if my order arrives damaged or faulty?
