Our Process & Terms

Payment Terms

Payments & Orders are Non-Refundable regardless of order status.

We require full payment upfront for all orders. Card payment and Afterpay are available, fees apply.

Process (begins after payment is made):

We will contact you to confirm your Print colours, Envelope Style and Paper colour selection.

We require your wording and if applicable, the Guest address/name list within a week from the date of your order & the drafts must be approved within 3 weeks.

We require your wording typed including spacing and capitals by replying to your Order Confirmation email or you can email info@fzkandco.com. Please ensure the wording is exactly how you'd like it to appear with all details such as "together with their families, Ceremony to commence at etc.”. While we try to check drafts/wording, we do many drafts each day and the final approval to proceed is provided by the Client therefore we ask that you please double check your wording before providing it to us.

If applicable, the Guest names/address list needs to be provided in Alphabetical order in Excel format and written how you’d like each name/address to appear in terms of font selection, grammar, post code, Mr, Mrs etc.

Along with the above, we require your preferences with fonts, layout and patterns including any inspiration you have for fonts and design or you can provide your own Designs. You can also reference fonts from the font list that we provide. 

Once you provide the wording, we will provide the first round of digital drafts within 2 business days and will go back and forth to make any changes that you request. 5 rounds of edits are included complimentary. Additional rounds will be $40 each for all elements (usually not required).

Once the digital drafts have been approved by you for print, we will then begin the process (no further changes can be made at this point and any changes that are requested may be subject to a new template fee, this is only possible if printing has not commenced. Once printing has commenced, we can not make any changes and your order will be completed). If you require more then the quantity that you ordered after your order is completed, it will be considered a new order and a minimum order quantity will apply. The Order quantity can not be decreased once an order is confirmed and paid for. 

Your order will be ready for delivery in approx. 3.5-6 weeks, usually 4 weeks (it can be sooner or later) from approval of the digital drafts or approx. 2-3 weeks for Priority Orders where the Priority order fee has been paid. Turn around timing does not include postage timing. All orders are completely custom, personalised and made to order therefore are non refundable. Orders are non refundable regardless of whether the design process has commenced and order status.

Note: Once an order is complete, regardless of any changes to your Event and any changes in regards to COVID, your order has been completed as agreed therefore must be delivered to you, if this happens (we hope not!) please let us know, we are here to help.