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Please read our terms and conditions before placing your order or making a booking. By making a booking or purchase via our website, email, or any other means, you are accepting our terms and conditions.
BUSINESS COURSES:
All course purchased are non refundable (50% split payment is not applicable).
WEDDING COORDINATION & STYLING:
50% - required to secure the booking.
50% - remaining payment is required 3 months after the initial payment.
If the booking is for a date within 3 months, full payment is required upfront.
All deposits and payments are non refundable.
Accepted payment methods are detailed in the relevant section below.
Invitations/Stationery Order – Terms & Conditions:
DEFINITIONS:
a) “FZK & Co Event Paper”, “we”, “us” or “our” refers to FZK & Co. Event Paper.
b) “you”, “your”, “Client” means you the purchaser who places the order and/or any person acting on behalf of and with the authority of the Buyer.
c) “our website” means fzkandco.com
d) “drafts”, “designs”, design proofs” means fonts, layout, graphics and monograms in the digital proof and on printed products.
QUOTES AND INVOICES
a) All prices stated on our website and quoted are in Australian Dollars (AUD) inclusive of GST.
b) All quotes are valid for 30 days from the issue date unless stated otherwise. Changes in your order (e.g. print types, quantity and materials), at any point, will likely change the quoted price.
c) Prices on our website or in your quote are subject to change without notice.
d) The final order quantity must be confirmed prior to initial payment and cannot be reduced once payment is made. We do not offer partial refunds should you choose to reduce your order quantity. You can increase your order quantity before production begins.
e) We are a GST registered company, and all of our operations are carried out as per the legal requirements of a Company.
f) Due to our work being completely custom, a separate Invoice will only be provided upon request. The order confirmation email should be referred to for your itemised order.
DESIGN PROCESS:
a) A high-resolution file of the client’s monogram and or/invitation can be purchased for $99 AUD. The monogram or logo is a combination of your initials, names and date.
b) Any images consisting of our work posted on social media and other platforms will require clear and obvious acknowledgement of our brand. You may never claim any of our work as your own or your unique creation.
We will send you the first round of design proofs within 1-3 business days after receiving the required payment, your invitation/stationery wording and design/font selection. The wording must be submitted to us either typed in an email or as Word document attached.
Your order includes up to 5 rounds of minor edits after we send you the initial proof/s. Please review your proof/s carefully before submitting a request to edit the design.
These edits can be any of the following:
a) Alterations in text styles (font, size and colour).
b) Format and edit text.
c) Repositioning of graphics.
Edits beyond the scope of the design brief may incur extra charges.
Editing your design will take up to 2 business days.
Further amendments after the 5 rounds of edits will incur extra charges at FZK & Co. Event Paper’s rate of AU$120 per hour.
d) Designs must be finalised and approved for production within 1 month of the order confirmation, if it exceeds this time frame, a price difference may apply.
DESIGN PROOF APPROVAL:
Your order will be processed for production after you approve the final design proof/s. The process starts the next business day.
FZK & Co. Event Paper will send a final approval email with your order itemised including quantity, colour and paper selection and all final design proofs attached. We will accept written approval via email only.
If you would like to increase your order quantity, this must be confirmed and paid for prior to final approval and before production commences.
A small print run requested after production will incur the following fees:
Invitations: $350AUD plus the current per unit cost price.
Stationery: $150AUD the current per unit cost price.
CLIENT RESPONSIBILITY:
Prompt responses are required by you with edits or questions regarding your order to avoid delaying the process and production commencing. Please send your list of edits via DM or email to ensure we complete the amendments during each round of revisions. FZK & Co. Event Paper are not responsible for any spelling or grammatical errors. Reprinting fees will be charged to the client if wording errors are discovered after production. All orders are non-refundable.
PRODUCTION:
At FZK & Co. Event Paper we use different machines for various print types and some components are carried out by hand. We will aim to maintain consistency; however, natural variations may occur. Colours may vary between pictures on our website and social media and the actual product. Due to the way the invitations are cut, variances in size and borders of approx. 1-2mm can occur. FZK & Co. Event Paper has selected a range of high-quality premium paper. Occasionally changes in availability of paper may occur that is out of our control.
PRINTING OF GUEST NAMES AND/OR ADDRESS:
Please provide your final Guest list using the Excel template that we provide.
You must follow the format in the Excel file to ensure we merge information correctly. One name/address will be shown in a selection of fonts for you to select from and then the list will be designed in the font that you select. Once you have selected the font we will provide a PDF of the list for your review, minor changes to address details and spelling can be made, any changes to the font/design will incur a design fee of $120 AUD per hour.
PRODUCTION & ASSEMBLING TURNAROUND TIME:
Production and assembling will commence once you approve the final design proofs. The process starts from the next business day after approval.
Standard Process & Turn Around: approx. 3.5 - 6 weeks, usually 4 weeks
Priority Process & Turn Around ($190 AUD extra): approx. 2 - 3.5 weeks
Turn around timing does not include shipping timeframes.
PAYMENT:
50% - required upfront to begin the process
50% - remaining payment is required prior to production once the design proofs are finalised and approved by you (or within a month of the first payment if the Designs aren’t finalised yet). For Orders placed during a promotion, the remainder must be paid within 2 weeks of ordering or when the designs are finalised and approved by you, whichever comes first.
We accept electronic Transfer to our Company Account (preferred), no surcharge applies. Other Payment options available via our website:
Credit Card, Apple Pay, Google Pay, PayPal etc.: a surcharge from 2% applies.
AfterPay, a 6% surcharge applies. Payment details will be provided accordingly.
CANCELLATION:
Please choose carefully when ordering, we do not provide refunds under any circumstances. We begin the process of preparing and purchasing materials for your order within a few days after receiving payment and all orders are completely custom made to order.
SHIPPING, CUSTOMS, DUTIES AND TAXES:
Shipping costs will vary depending on your location and the size and weight of your order. We can provide an estimate, however, the final cost will be determined once your order is packed and weighed.
Website orders: Flat rate fees are available for selected Invitations purchased via our website at checkout only.
International Orders: Shipping costs do not include taxes, duties, and other fees charged by customs. The buyer or receiver is responsible for paying any additional fees. We are unable to estimate duties and taxes for each order. We will not be financially responsible or issue a refund if you choose to refuse your delivery due to custom charges.
We will not be responsible for any loss or damage that occurs during transit. Each order is carefully inspected prior to being packed. We pack your order in plastic slips, bubble wrap and other packaging materials to ensure your order arrives safely.
CONDUCT: Under no circumstance will FZK & Co. Event Paper tolerate any rude or disrespectful conduct. Such conduct may result in us terminating your order and the contract of sale. It will be upon our discretion whether we provide a partial refund.
